David Smith
- Flag inappropriate
- Show review history
New version of app (2.2404.358)onstantly crashes as of 4/25/24 (Android 11). It's crashing on the one moment screen (updating your WI-FI network progress horiz bar graph).Previous versions probably would have rated a 4. Never before in the past has any problems occured. Going all the way back to April of 2021. 4/27/24 new version (2.2404.359) not much better progress bar makes it to the end then appears to do nothing. After 15 min. I closed the app.
17 people found this review helpful
AT&T Services, Inc.
April 29, 2024
Sorry to hear you are having issues. Can you please send us an email at SHM-Support@att.com with the user id and Billing Account Number (BAN) you are using to login and screenshots of any error messages you are receiving? We would like to look into this for you.
Michelle Taylor
This app is useless 80% of the time, but was once upon a time a very useful app. Now, when I try to pause a device from using wifi in my home, I get a pop-up saying, "Hmm, that didn't work. Let's try it once more. " Well,I'll try it, and the same message repeats itself. Turn off my phone, turn back on... same thing. Uninstall the app, reinstall the app.. same thing. It'll also show devices connected that aren't even plugged in. If the functions worked like designed to do, then it would be great.
19 people found this review helpful
Jay
- Flag inappropriate
- Show review history
This used to be a good app but since the update before the latest one there are serious bugs that are giving me trouble logging in. I've tried all the troubleshooting but it's still not working. AT&T please fix this and I'll increase this to five stars. Operability is more important than adding new features. The good thing is that I can manage my router from my PC. But it was nice to be able to monitor my network remotely from my phone.
30 people found this review helpful