Crucial Conversations Tools for Talking When Stakes Are High, Second Edition: Edition 2

Kerry Patterson · Joseph Grenny · Ron McMillan · Al Switzler

Sep 2011 · McGraw Hill Professional

About this ebook

The New York Times and Washington Post bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

• Prepare for high-stakes situations
• Transform anger and hurt feelings into powerful dialogue
• Make it safe to talk about almost anything
• Be persuasive, not abrasive

Ratings and reviews

This was a life-changing book for me. I recommend it to any one I know well. The concepts are specifically for the kind of conversations that you absolutely need to work through, but are so charged with emotion that are unlikely to go well. Most of these skills are useful all the time. All are necessary to take yourself out of the patterns of behavior that destroy relationships and conversations and towards a more constructive path.

How to talk about what nobody wants to talk about in the workplace, or relationships so things finally get resolved to the benefit of everyone.

Excellent book! The tools makes sense and are easy to follow. It has plenty of good examples too!

About the author

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.
www.vitalsmarts.com