Crucial Conversations Tools for Talking When Stakes Are High, Second Edition: Edition 2

Kerry Patterson · Joseph Grenny · Ron McMillan · Al Switzler

Sep 2011 · McGraw Hill Professional

About this ebook

Learn to communicate best when it matters most; 16 exclusive videos demonstrating crucial conversation techniques show you how! The classic guide to conversing in high-impact situations, Crucial Conversations helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to:

• Transform negative feelings into powerful dialog
• Make it safe to talk about almost anything
• Be persuasive, not abrasive
• Improve professional and personal relationships
• Impact productivity, quality, and safety in a positive way

The exclusive videos illustrate the effectiveness of the crucial conversations method. These clips feature crucial conversation techniques in action, through case studies, reader stories, and interviews with the authors.

Ratings and reviews

The digital edition is not useful at all. Save money as you cannot download it into epub or PDF format. Basically you are locked into google reader which is very feature-less. Not worth the money, If I could get a refund I would. Google should note that you have to use their poorly laid out reader and your stuck.

Want to develop ur communication skills go for it

How does this work? Do you pay for shipping or is it included?