Lively

Best Buy Health, Inc

About this app

The Lively app on your Android smartphone gives you access to the Lively® Urgent Response Team. Just connect Lively app to your medical alert device via Bluetooth through your smartphone. In an emergency, tap the Urgent Response button you’ll be connected to a certified Urgent Response Agent who will get you the help you need no matter the situation. We’re highly trained in assisting you through situations where you may feel unsafe, aren’t sure who to call for help, or if you are experiencing a medical emergency. We will work with you, contact your family or friends if desired and stay on the line with you until help arrives.

You can even speak to a nurse or board-certified doctor with our Nurse On-Call service anytime, day or night (Premium Health and Safety subscription required; no additional costs or copays or insurance needed).

The Lively app requires an active Lively Health & Safety Service subscription. Already a member? Simply download the app and sign in using your cell phone number. New to Lively? Give us a call and we can tell you about our services, help you activate a new account or just assist with general set up.

- Call 1-866-376-3397
OR
- Go online at Lively.com

At Lively, we also provide a community of support for our products and services. Our U.S. based customer service team stands ready to assist you. From technical support professionals to customer service representatives, we always have the right person available when you need assistance of any kind.

Lively app includes:

Lively Urgent Response:
Just tap Urgent Response to be connected to a certified Agent who will get you the help you need.

Urgent Response can help if you:
• Are locked out of your home
• Require roadside assistance
• Need directions in an unfamiliar area
• Are experiencing chest pain

Lively Nurse On-Call:
With Lively Nurse On-Call, you can consult with a registered nurse or board-certified doctor anytime.
• Get prescriptions or refills over the phone for common medications
• No insurance plan is necessary and there are no copays*
• Complements features on select Apple Watch models to help keep you informed and connected to your health

Lively Link® app:
Lively Link is a complementary smartphone app loved ones can download to stay updated on your health and safety. After they download the app — and with your permission — they can be alerted:
• If you call Urgent Response
• If your device is running low on battery
• About your daily activities and your location

*Service provided in partnership with Current Health and MDLIVE. Registered nurses evaluate medical urgency, provide symptom management or health information, transfer to a physician if appropriate and schedule appointments. Physician transfer subject to screening by Current Health (and subject to Doctor availability). Emergencies will be transferred to a 911 call center, or members may be directed to call 911.

Ratings and reviews

Things have been fine up until recently. For some reason my device disconnected from the app. Restarted the phone and app, updated the app, removed wearable device, attempted to reconnect the device several times with no luck. Attempted to call customer support several times, but after I make my selections nothing happens. No wait music, no ringing, nothing. If customer support is only available at certain times, I have not come across any sort hours or time table.

Installed and uninstalled 3 times. App will not load. Looking at the reviews, this is a common issue. Best Buy has the Qeek Squad. Why hasn't this issue been resolved? From what I can tell, all the negative reviews receive the sane formatted response. You are aware of the issue, so fix it! It's that simple! I don't need to contact you about what the issue is, so don't send your normal formatted response stating this. You have been made aware of this annoying issue time and time again. Fix it!

confusing mess, Lively had 2 apps to work together?? Pairing device to app/phone is a joke and is constantly disconnecting. Horrible app, must be fixed for easier use and increasing user friendliness. I'm very computer literate and the 2 app thing is confusing to me. This is intended for elderly and disabled, they forgot about that. Hot mess.

What's new

Same Lively now with a different look! We’ve updated our branding to more closely align with the Best Buy and Best Buy Health brands. This is strictly a cosmetic change with no changes to existing functionality.