A Google user
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it is nice that Aetna Better Health roboresponds that they are working on it, but it's the end of May and I look back at reviews and reviewers clear back to NOV 2018 are commenting the exact same thing that I am having problems with SIX MONTHS later! it crashes immediately upon trying to.open the app. I have to reinstall it after uninstalling it in order to use the app. Also, I have noticed finding providers is difficult, and after going thru all of the steps, No Providers Found. FRUSTRATING!
40 people found this review helpful
Thank you for your patience while we have worked through improvements to our app. If you continue to encounter trouble, please contact Member Services with details.
Andrew J
Terrible app. To search for provider, drop down of zip text is too small, constantly fat finger a different one. Nix the list, I can type 5 digits. Specialty drop down text also too small. Search times out with cryptic message, then the provider drop down preselects all top level specialties, can't unselected. Can't unselect multiple specialties either. Must force shutdown app. No way to filter distance. FWIW customer service is top notch.
18 people found this review helpful
Hi Andrew, thank you for telling us about this issue. We are always working to improve our app, so we appreciate your feedback! If you’re still having trouble, please don’t hesitate to contact Member Services, and a member of our team will help you out right away. Sincerely, Aetna Customer Service.
Chris Morgan
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Absolute garbage. Tells you nothing and does nothing for you. The only person whose info I can see on this app is my own, and I'm not even covered by this plan. There is no way to add the actually covered plan members. Wish I could give zero stars.
4 people found this review helpful
Hi Chris Morgan, thank you for telling us about this issue. We are always working to improve our app, so we appreciate your feedback! If you’re still having trouble, please don’t hesitate to contact Member Services, and a member of our team will help you out right away. Sincerely, Aetna Customer Service.