Andres Trujillo
Always forgets fingerprint login information, it's a slow app, there is no easy way to copy the information of the providers to look for reviews outside of the app because they don't have reviews for all providers. The Web version is better, and you can actually copy text. I'd recommend that over the app, just be ready for pages to not remember your previous location.
131 people found this review helpful
Brian M
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Continuous connection problems., and the app says we're having technical problems! Come back later! Aetna's annual revenue is $60.6B, yet they can't make an app that works flawlessly for their patients? It's not just this company, either they have no idea what they're doing in the tech world, or they refuse to spend the money for the right software programmers. Ridiculous, it should work flawlessly, before even signing patients up. Literally using app most times, is just frustrating and a waste.
134 people found this review helpful
Aminah H
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This app is impossible to navigate, does not give you the full menu options, and has the worst search features. For example, primary care doctor is not one of the "quick care" options, and when you search for care the search bar doesn't register certain words to pull up related items ( type in therapist, but no counselors/mental health specialists show up, just literal therapists including physical therapists)...this app needs work. It has a long way to go before it is user friendly.
78 people found this review helpful