Resolving Conflicts at Work: Ten Strategies for Everyone on the Job

Kenneth Cloke · Joan Goldsmith

Oct 2018 · Gildan Media · Narrated by Danny Campbell

About this audiobook

The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace Presents new chapters on leadership and transformational conflict coaching, and organizational systems design This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.

About the author

Kenneth Cloke (Santa Monica, CA) is Director of the Center for Dispute Resolution and founding President of Mediators Beyond Borders.

Joan Goldsmith (Santa Monica, CA) has been an educator, organizational consultant, mediator, and trainer for forty-five years, specializing in collaborative negotiation, high performance teams, leadership development and organizational change.

A classically trained actor, director, and teacher with many regional Shakespeare plays to his credit, Danny Campbell has narrated over 150 titles and directed at least that many. He is a multiple AudioFile Earphones Award winner and was named one of AudioFile's Best of the Year 2017.