The Essential Workplace Conflict Handbook: A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, Or Anyone Who Wants to Resolve Disputes and Increase Productivity

Cornelia Gamlem · Barbara Mitchell

2016年4月 · Ascent Audio · 朗讀者：Karen Saltus

關於本有聲書

Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source for innovation and creativity. Using examples drawn from a wide range of corporate and entrepreneurial experiences, along with checklists and other practical tools, The Essential Workplace Conflict Handbook will help employees, managers at all levels, and business owners answer the following important questions: What's changing in the workplace and the workforce today? Are the right issues being addressed? How can we create more options to solve conflicts? What's my conflict style, and why is it important? How should I set and manage expectations? What happens when disruptive behavior gets out of control? Positive interactions are critical to successful workplaces. This vital new title gives you the confidence you need to communicate effectively, as well as a clear understanding of your individual responsibility, no matter your title or role. It also gives the organization a plan for what it can do to foster a tension-free workplace.

關於作者

Cornelia Gamlem is an author, consultant, and speaker. She is founder and president of the Gems Group, a management consulting firm. Cornelia has been quoted in major publications, including the Wall Street Journal, the Financial Times, Fortune, the New York Times, Forbes, CEO Magazine, and the Globe & Mail.

Barbara Mitchell is an author, speaker, and human resources consultant. She is coauthor of The Big Book of HR, The Essential Workplace Conflict Handbook, The Conflict Resolution Phrase Book, and The Essential HR Handbook. Barbara is managing partner of The Mitchell Group and an innovative career transition coach.