Traci Wilson
My phone shows this app as not installed, yet it is working on my phone. I have been making pymts and changing ring tones and other settings all this time. So I went into the app store on Google to check it out and there it showed not installed. So I went to reconnect it. Then it said it didn't have an Internet access. Which is NOT true! I have home Internet that is connected. I'm so tired of having these issues pop up. Please fix this problem or I will be forced to change my services.
20 people found this review helpful
M C
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Look, the App is garbage. It is super slow, if you need specifics or need information, this app is not where you get it. The chat feature is laughable. You get connected 99% the time to someone who doesn't understand and cannot help. This may be AI, it doesn't work whatever it is. Most of the information reported is inaccurate. The app cannot even get my phone right for 4+ years. Please do better T-mobile.
85 people found this review helpful
Alan Shetka
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The app seemed to work fine for quite a while, but now it's unusable. Only thing I get is the loading screen saying, "Setting you up." Once and a while it'll ask me for biometrics, but the immediately goes back to the loading screen. Just in case it was just being slow to load I waited a half hour once with no change.
31 people found this review helpful