Customer View

Shopify Inc.

About this app

Customer View is a perfect customer-facing companion app to Shopify POS, turning any Android device into a dedicated customer display. Customers are able to view their cart, tip, pay, and select their own receipt options.

- Show customers their cart -
Show your customers what has been rung up in real time, allowing you and your customers to stay on the same page throughout the entire checkout experience.

- Let customers tip their way -
Revamped tipping experience allows more flexible tipping options, and provides transparency into tip amounts and final total before proceeding to payments

- Guide customers through payments -
Concise messaging and illustrations helps customers understand how they should make payments

- Offer flexible receipt options -
Allow customers to select their own receipt options, and reduce emails/SMS errors by giving customers control.

- Be locally compliant -
Allow customers to view and verify their cart and total before paying for their purchase – a local requirement in certain regions (e.g. California, US)


LANGUAGES
Customer View app will match the language to your POS, available in Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hindi, Italian, Japanese, Korean, Malay, Norwegian Bokma, Portuguese (Brazil), Portuguese (Portugal), Spanish, Swedish, Thai, and Turkish


HOW TO CONNECT
Customer View works on any Android device running Android 5.0 or above. Once installed, you can easily connect to your iPad, iPhone or Android device that is running Shopify POS. Search "Shopify POS" in the Play Store or App Store to start selling today!


QUESTIONS/FEEDBACK?
You can contact us at Shopify Support (https://support.shopify.com/), or visit the Shopify Help Center (https://help.shopify.com/manual/sell-in-person).

Ratings and reviews

Can one actually use Customer View for tips? (You show that in the images of the app.) When we used it last, about a year ago, tips would not show up on CV. Since our establishment is on the lines of a cafe-cum-retail we accept tips for the staff. It was a confusing mess for the customers because they were faced with two screens. Besides the CV, they had to now also pay attention to the main screen where for the sake of tips we had to turn towards them during the course of the checkout. We had to ultimately drop the CV altogether. Now we turn the screen around and let the customer scroll through the items. It is super clunky and costs us a lot of time. It will be great if the CV can be made interactive during the checkout for the customer.

It is getting better. But, I wish the new features were optional. I need the customer to see his details and totals - but don't want them or my clerk to have to click on anything else to complete the transaction. It slows thing down since we have to click the "complete order" on our side or the customer has to read about how to get a receipt. The extra features are great for those who have the time and want them. All we want is the thing to stay connected and show the checkout details.

We've continuous issues with this app since we installed it on two registers over a year ago. Continuous disconnects, difficulty scanning the barcode to reconnect, the dreaded "disconnected" message that can only be fixed by rebooting the register iPad AND the customer view tablet while we're in the middle of a busy sales day. And now this morning, a new twist: a complete inability to connect. Great concept, extremely poor execution.

What's new

Fixed the bug not allowing landscape mode on some devices