Your Flex Benefits

Mercer (US) Inc

About this app

For participants enrolled in Mercer Marketplace benefits powered by TRI-AD.

The Your Flex Benefits mobile app makes accessing your Mercer Marketplace Spending, Savings and Reimbursement Accounts powered by TRI-AD easy and convenient! Your Flex Benefits allows you to take your accounts with you wherever you go – 24/7 - to ensure you get the most out of your benefit dollars.

To use Your Flex Benefits mobile app you must register within the app, creating a Username and Password. Once you’ve created your account, simply use the Username and Password you created to access your accounts.

The features available in Your Flex Benefits mobile app allow you to:

· Check your account balances
· View claim status
· Manage your providers
· View information on your benefit elections, payments and contributions
· Submit a claim right from your mobile device
· Use your device’s camera to take a picture of your receipt and upload the image directly to your account
· Manage your Personal Profile and sign up for Account Alerts
· Report your Mercer Marketplace Benefits Card lost or stolen
· Order additional or replacement Benefits Cards for you and your eligible dependents
· Review online resources regarding eligible expenses, benefit summaries and more

Download the Your Flex Benefits mobile app today!

Ratings and reviews

I got a new phone Dec 2023. And ever since then, the app will no longer work. "It is not rooted device" shows up every time I open this app. When I try to sign on, it looks like it will work and then just shuts down. I've uninstalled and reinstalled the app and that didn't do anything. My bro (a developer) told me "Rooted devices are unlocking the bootloader. It's not something regular users do. I don't know why any app installed off of Google Play would ask for root to work." Someone fix it!

Registration leaves a lot to be desired. There are multiple screens to go through, and if I switched to another app (e.g. my password manager) in the middle of the process, I had to start the whole process over again. In addition, the login credentials are different from the Mercer Marketplace website, including shorter maximum lengths for both user name and password. 3 stars at the moment just because I haven't tried the app and I'll give them the benefit of the doubt for now.

Needs work. I had to call Mercer 7 or 8 times last year. Now I see the same is happening again for the upcoming year. I input information such as start and stop dates for claims. It doesn't capture what I enter. Claims are denied because it's not captured in their system. Reps want to insult by telling me I didn't enter correctly. I've been working IT since the 80s.

What's new

24.03.00 What's New

• Ability to mark a transaction as Ineligible.
• Ability to dismiss opportunities.
• Registration sessions now seamlessly persist through network disruptions, ensuring uninterrupted registration process.
Various usability Improvements and bug fixes.