Janice B
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App is terrible. Never had an issue when using the Yale lock with the amazon key app. The Yale app is bad. Can't connect to the lock no matter where I am. The app doesn't show activity for weeks at a time. Very unsettling when away. I keep hoping to see an update to the app. Nope. Frustrating. I have a Schlage Encode at another property and am ready to swap out the Yale at this point. If I can't connect and check status while away, it defeats the purpose of having this.
Adam Cook
App is fine. But every time I try to set the unlock by proximity thing. The second it tries to get my location the app dumps back to the main screen out of the settings. The app does not crash completely however. My wife's phone works fine. Same model, same software versions, same carrier.
Teddy D
App works sometimes. Trying to add people to access is hit or miss. Sometimes the app won't save and just says "an unexpected error occurred". The connectivity to to lock itself is about 1 out of every 10 tries. Trying to remove is the same result. Lost connection to the lock, swapped out batteries and it worked again (with the lock installed for about 2 weeks). Tried factory reset, but the app couldn't do that either. Did a hard reset of the lock, reinstalled the app...still acts poorly.
16 people found this review helpful