Management of Tourism and Hospitality Services: Second Edition

Rebecca Dei Mensah · Ishmael Mensah

Sep 2013 · Xlibris Corporation

About this ebook

What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.

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About the author

Ishmael Mensah Dr. Ishmael Mensah is a Senior Lecturer at the Department of Hospitality and Tourism Management of the University of Cape Coast. He holds a Ph.D in Tourism from the same university as well as post-graduate certificates in Hospitality Administration and Event Planning & Tradeshow Management from Georgia State University. He is a Certified Hospitality Educator (CHE) by American hotel and Lodging Educational Institute and a Member of the Institute of Hospitality (MIH). Rebecca Dei Mensah Mrs. Rebecca Dei Mensah is a Lecturer at the School of Business of the University of Cape Coast. She holds an MBA from the University of Ghana and currently pursuing a Ph.D in human resource management at Kenyatta University in Kenya.

Ishmael Mensah Dr. Ishmael Mensah is a Senior Lecturer at the Department of Hospitality and Tourism Management of the University of Cape Coast. He holds a Ph.D in Tourism from the same university as well as post-graduate certificates in Hospitality Administration and Event Planning & Tradeshow Management from Georgia State University. He is a Certified Hospitality Educator (CHE) by American hotel and Lodging Educational Institute and a Member of the Institute of Hospitality (MIH). Rebecca Dei Mensah Mrs. Rebecca Dei Mensah is a Lecturer at the School of Business of the University of Cape Coast. She holds an MBA from the University of Ghana and currently pursuing a Ph.D in human resource management at Kenyatta University in Kenya.