Records and Information Management: Second Edition, Edition 2

Patricia C. Franks

Aug 2018 · American Library Association

About this ebook

As Information Management put it, "On the strength of its currency and coverage alone, Franks' book is poised to take over as the recommended go-to reference for both students and RIM professionals for many years to come." The new second edition cements this work's status as an up-to-date classic, its content updated and expanded to address emerging technologies, most notably blockchain, and evolving standards and practices. Inside, Franks presents complete coverage of the records and information lifecycle model, encompassing paper, electronic (databases, office suites, email), and new media records (blogs, chat messages, and software as a service). Informed by an advisory board of experts in the field and with contributions by noted authorities, the text addresses such key topics as

• the origins and development of records and information;
• the discipline of information governance and developing a strategic records management plan;
• creation/capture and classification;
• retention strategies, inactive records management, archives, and long-term preservation;
• access, storage, and retrieval;
• electronic records and electronic records management systems;
• the latest on rapidly evolving technologies such as web records, social media, and mobile devices;
• vital records, disaster preparedness and recovery, and business continuity;
• monitoring, auditing, and risk management; and
• education and training.

This book’s authoritative blend of theory and practice makes it a matchless resource for everyone in the archives and records management field. Instructor/trainer extras include a set of ready-to-go, customizable PowerPoint slides to accompany the text.

About the author

Patricia C. Franks is an associate Professor in the School of Library and Information Science (SLIS) at San José State University in California, where she serves as the Master of Archives and Records Administration (MARA) Program Coordinator and the SLIS Internship Program Coordinator. Dr. Franks supervises virtual interns and teaches courses related to information organizations and management, archival studies, and records management. Her professional activities include working with ARMA International, most recently as Consensus Group Leader for both ANSI/ARMA 1-2011 Implications of Web-Based, Collaborative Technologies in Records Management and ARMA TR 21-2012 Using Social Media in Organizations.