ITIL® 4 Drive Stakeholder Value (DSV) - Your companion to the ITIL 4 Managing Professional DSV certification

· IT Governance Ltd
3.0
1 review
Ebook
270
Pages
Eligible

About this ebook

The majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value MP syllabus. It provides students with the information they need to pass the DSV exam. In addition to being an essential study aid, the author also provides additional guidance throughout the book.

Ratings and reviews

3.0
1 review

About the author

Claire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer Weekly’s Top 50 Most Influential Women in Tech. In 2018 and 2019 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK’s 2017 Thought Leadership Award.

Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSM™, the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation.

Claire has also worked with ITGP to publish Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition and Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition.

Rate this ebook

Tell us what you think.

Reading information

Smartphones and tablets
Install the Google Play Books app for Android and iPad/iPhone. It syncs automatically with your account and allows you to read online or offline wherever you are.
Laptops and computers
You can listen to audiobooks purchased on Google Play using your computer's web browser.
eReaders and other devices
To read on e-ink devices like Kobo eReaders, you'll need to download a file and transfer it to your device. Follow the detailed Help Center instructions to transfer the files to supported eReaders.