Leading with Gratitude: Eight Leadership Practices for Extraordinary Business Results

Adrian Gostick · Chester Elton

mar 2020 · HarperCollins

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The influential New York Times bestselling authors—the “apostles of appreciation” Chester Elton and Adrian Gostick—provide managers and executives with easy ways to add more gratitude to the everyday work environment to help bolster moral, efficiency, and profitability.

Workers want and need to know their work is appreciated. Showing gratitude to employees is the easiest, fastest, most inexpensive way to boost performance. New research shows that gratitude boosts employee engagement, reduces turnover, and leads team members to express more gratitude to one another—strengthening team bonds. Studies have also shown that gratitude is beneficial for those expressing it and is one of the most powerful variables in predicting a person’s overall well-being—above money, health, and optimism. The WD-40 Company knows this firsthand. When the leadership gave thousands of managers training in expressing gratitude to their employees, the company saw record increases in revenue.

Despite these benefits, few executives effectively utilize this simple tool. In fact, new research reveals “people are less likely to express gratitude at work than anyplace else.” What accounts for the staggering chasm between awareness of gratitude’s benefits and the failure of so many leaders to do it—or do it well? Adrian Gostick and Chester Elton call this the gratitude gap. In this invaluable guide, they identify the widespread and pernicious myths about managing others that cause leaders to withhold thanks.

Gostick and Elton also introduce eight simple ways managers can show employees they are valued. They supplement their insights and advice with stories of how many of today’s most successful leaders—such as Alan Mulally of Ford and Hubert Joly of Best Buy—successfully incorporated gratitude into their leadership styles.

Showing gratitude isn’t just about being nice, it’s about being smart—really smart—and it’s a skill that everyone can easily learn.

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Adrian Gostick is the author of several successful books on employee engagement and retention. He earned a master's degree in Strategic Communication and Leadership from Seton Hall University, where he is a guest lecturer on organizational culture. Adrians books have been translated into over 20 languages and are sold in more than 50 countries. The Carrot Principle by Simon & Schuster has been a New York Times and Wall Street Journal bestseller. The Invisible Employee, from John Wiley & Sons, also made the New York Times Bestseller list. The 24-Carrot Manager has been called a "must read for modern-day managers" by Larry King of CNN. Adrian is vice-president of Carrot Culture, a consulting and training division of the O.C. Tanner Company. Chester Elton's books have been translated into over 20 languages and are sold in more than 50 countries. The Carrot Principle by Simon & Schuster has been a New York Times and Wall Street Journal bestseller. The Invisible Employee, from John Wiley & Sons, also made the New York Times Bestseller list. The 24-Carrot Manager has been called a "must read for modern-day managers" by Larry King of CNN. Chester is Senior vice-president of Carrot Culture, a consulting and training division of the O.C. Tanner Company. Chester has been featured in the Wall Street Journal, Washington Post, Fast Company magazine and the New York Times and has been featured on CNN, ABC "Money Matters," MSNBC, National Public Radio and 60 Minutes. Chester also serves as a recognition consultant to Fortune 100 firms.