Win the Heart: How to Create a Culture of Full Engagement

Mark Miller

Mar 2019 · Berrett-Koehler Audio · Narrated by Joe Bronzi

About this audiobook

Every great company has an engaged workforce, and nurturing a culture of engagement is at the heart of great leadership—employees who really care about their work, their coworkers, and the organization can supercharge a company's success. But for many years, engagement has been suffering. Gallop reports that 70 percent of employees are not fully engaged on the job. Mark Miller draws on more than forty years of leadership experience to show leaders at all levels how to change the conversation and create real competitive advantage in the process.

In the fourth book in Miller's High Performance Series, CEO Blake Brown sets out to discover how to create the kind of workplace where everyone feels excited to come to work, passionate about what he or she brings to the company, and energized at the end of the day. It's a journey that takes him literally all over the world—from Italy to Greece to Green Bay and more. What he discovers from the pages of history is as relevant as the evening news.

Engagement unleashes untapped potential buried deep within the hearts of your people. An engaged workforce is more creative, more driven, and more enthusiastic about reaching company goals. If you put the lessons in this book to work, your people will never look at work, or their leaders, the same way again.

About the author

Mark Miller started his Chick-fil-A career in 1977 working as an hourly team member. Since then, Miller has provided leadership for Corporate Communications, Field Operations, Quality and Customer Satisfaction, Training and Development, Organizational Effectiveness, and Leadership Development. Miller’s desire to encourage and equip leaders has taken him around the globe. He is the author of seven books, two coauthored with Ken Blanchard. Mark’s desire to encourage and equip leaders has taken him around the globe. His writing has reached around the world as well. Today, there are over 1 million copies of his books in print in twenty-five languages. He lives in Atlanta, GA.