RWJBH Telemed

American Well

Contains ads

About this app

The Doctor is Online – RWJBarnabas Health TeleMed is a convenient, low-cost option for urgent medical care services, delivered online 24/7/365. Connect with a board-certified physician, immediately, from your home or while away for consultation, diagnosis and prescriptions (when appropriate) for common health complaints. No appointments, no long waits. Providers have an average of 10 to 15 years in urgent care, emergency, family, or primary care medicine, and are certified specifically in telehealth. It’s easy and private – compliant with the Health Insurance Portability and Accountability Act (HIPAA). Simply log in to initiate a physician visit. No appointments and no long wait times. RWJBarnabas Health TeleMed brings healthcare home so you can feel better, faster.

Ratings and reviews

Had an initial glitch with the first doctor, showed a black screen and no audio even at max volume. He canceled and I chose a new doctor. After connecting the video feed was fine but audio was extremely low, I had to hold it to my ear to hear. The doctor was very kind and thorough and helped me with what I needed. Overall the app is relatively easy to use and enter info. I think the app can use some work, however, on the A/V end. Used on Samsung galaxy S20+

Doctors each have about 30 patients waiting at any given time. The app only works with WiFi, when I tried to run it on 4G it kept throwing me off and I lost my place in line. When I finally got to the doctor he was very knowledgeable and pleasant--but he did NOT call my meds into my pharmacy. So now I have to go back out and start the process of being treated all over again. Plus there is no means to communicate with any administrative person through the site to resolve my issue.

Would be better if it wouldn't ask you additional questions after selecting your provider, losing your place in the queue. Selecting the provider based on queue length should be the last selection, and it should place you in the queue immediately.

What's new

We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed