CATS-Pass

CityOfCharlotteNC

About this app

It’s the way to pay! CATS-Pass is the official mobile ticketing app for the Charlotte Area Transit System. CATS-Pass offers a convenient way for you to purchase and use tickets instantly on your smartphone – anywhere, anytime. CATS-Pass also gives you access to trip planning tools. Download the app, buy your transit pass and plan your trip, right from your phone.

Features include:
• Purchase passes instantly via debit/credit card, Apple Pay or Google Pay
• Step-by-step travel directions
• Cash Wallet feature
• Personalize the app by saving your favorite routes and pass types
• Connect to other CATS Apps including:
◦ CATS See/Say
◦ CATS Art In Transit
◦ TrackCATS

Ratings and reviews

I appreciate that the app shows the busses stopping where you are. But the app presents info like real time bus arrival and departure info. It isn't. It will show your bus coming and that it has gone, passengers are standing there confused, never saw it. It would be nice if 10 trip cards received from commuter programs could be loaded onto the app. The 10 trip cards stop working around ride 5 or 6, not all drivers let you board.

The app is convenient when riding the light rail and bus however I would like to see a few upgrades. For example, when looking at the light rail schedule, it can be confusing as what is inbound and outbound since the route goes from South Charlotte to the North (UNCC). To me it should read northbound or southbound.

A massive improvement over the previous app. It's reliable, processes transactions quickly, and loads fast. I'm glad they integrated the bus/train schedule into the app, and some routes even show real-time location data for your ride. Super helpful. I don't know how much this cost the taxpayers, but it was probably worth it.

What's new

- Small performance improvements