AlphaTrak

Zoetis Inc

About this app

AlphaTrak 3 is a highly accurate Blood Glucose Monitoring System validated for dogs and cats.

The AlphaTrak App is designed for pet owners and veterinary professionals and will allow you to:

Automatically capture glucose results
Record daily activities, such as time of insulin injection, feeding, weight, etc.
Set reminders
Share glucose reports and curves with your veterinarian
Veterinarians can connect the App to their Practice Management Software and have access to the AlphaTrak Webapp: alphatrak.zoetis.com

US Support:
Email address: [e-mail]
Phone number: 1-888-963-88471

UK Support:
Email address: [e-mail]
Phone number: [phone]
All other Intl. markets: Please contact the supplier of this device.

Ratings and reviews

Absolute garbage. Bluetooth feature is hard to get right, and you can't remove a paired device to try again. After jumping through hoops to get it to work, it downloads the results...and they disappear. A measurement shows on the date, but no reports are found. No data found. The dashboard still tells me to tap get results, but that just leads to it telling me that it has already downloaded the data. These are not small issues. I'd get fired if I pushed something like this to production.

I don't know whether it's the device or app, but my experience with the whole system has been nothing but frustrating. The device won't upload the results to app. Also, the device won't connect to my phone unless a test strip is inserted which is dumb because other Bluetooth device on the planet will connect to my phone if it is turned on. If the instruction sheet that was included had said this from the beginning, I would have understood this.

Update: uninstalled a third time, got the email to reset my password. Back in and happy! Since the update on the 30th, I can no longer use the app. It wants me to login. I don't remember doing that before. I tried forgot password, 4 times, never got an email. I called support and got a really nice person. She said that they have an issue with Samsung phones. She was going to pass my issue along. Hoping to get back in soon.

What's new

-Taiwan Localization added
-Bug fixes
-Privacy Policy and Terms of use Updated for Colombia
-State disabled for Taiwan country
-Taiwan support email added
-Font Updated
-32 States enabled for Colombia