Ja L
It seems like it's going to be a great app because you can order what you want, slicing thickness, etc, but the push notifications suck. When you click on it it just opens to the app with no info. I could see the push note said "your order has been modified" but when I tapped it so I saw was my order. I picked up my order and found out no liverwurst. No option to substitute was offered. Also, I opted to be notified by text and email and got nothing. What works works well. What doesn't, sucks
210 people found this review helpful
We'll look into this issue for you. Please send us a note at mobilesupport@wakefern.com so that we can follow up.
Patricia Greier
Push notifications appear, but when you click on them for more information, it just takes you to the app home screen with no further info. Also, it would be helpful to be able to communicate with the local store that is fulfilling your order for replacement items etc. I request thick slicing, but half the time it is shaved thin. I have had at least a handful of experiences where the deli never received my order even after I received the confirmation from the app that they did.
149 people found this review helpful
Lisa L
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I have used app 3 times so far. Twice it was a home run once a flop. When it works its awesome! My order was ready and perfect. It was a great time saver especially important during covid since I want to be in store as little time as possible. The flop was a first morning order which I think was overlooked. Overall it's easy to use and really great ***upgrade to 5 stars as I have used it more frequently and every time has been ready. Great app
60 people found this review helpful
Thank you very much! Glad you are having a positive shopping experience. Keep using our app and if you encounter any issues please feel free to reach out at mobilesupport@wakefern.com :)