Marcy Norris
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If you want to get ripped off, go ahead and get tracfone and this app. I have 2 Trac phones. I bought the $40.00 plan for both phones. Unlimited talk and text and 8 Gs of data. At first I didn't get any data at all on either phone. I contacted customer service. Finally after writing a bad review, they fixed one phone and I got my data, then on other one too. I have 3 phones now but was told they don't give discounts for multiple phones.
273 people found this review helpful
TracFone Wireless, Inc.
March 10, 2024
Hi, Marcy Norris. We apologize for this experience. We'd be happy to take a look into this for you. Please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611. ^Mark
Edward StOnge
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Having the same log in failure issues as several other folks. Have tried uninstall/reinstall several times. Also, tried log in using phone#, e-mail, Sim id, etc. Nothing works. I've been using this app for several years and it's always worked great. Please help. Update: Thank you Frank, I don't know what you did but, the app is back up and running.
3,380 people found this review helpful
TracFone Wireless, Inc.
June 16, 2022
Hi Edward StOnge. We regret for the inconvenience caused. Try to uninstall the app and install it again. If this does not work, please chat using this link http://bit.ly/2CuBvXO. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you. ^Frank
Sofia Cole
Do not get Tracfone or this app! The service is terrible and there are comparable plans for lower prices although the cheap as dirt plan I've had is hard to find. The interface looks like it's from the 90s and is impossible to navigate. I have no internet or MMS messages and texts get randomly broken up and put in the wrong order. I rarely have strong enough service to send or receive text messages. Save your money, time, and space. Find somewhere else
3,579 people found this review helpful
TracFone Wireless, Inc.
August 1, 2022
Hi Sofia Cole. We do apologize for any problems you have encountered in the app. We'll be glad to look into this for you. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 611611. Thank you. ^Franz