Iyamu Godspower
I had a token sent to my wallet that hasn't been listed yet which kept showing UNVERIFIED TOKEN, I was told that after listing it, it will no longer show that. It been 3 days since it has been listed but yet still showing UNVERIFIED TOKEN, I can't even swap or do anything with it.
3 people found this review helpful
Hello. It may be that more time is needed to remove the ‘Unverified’ flag after the listing. Please contact our support team at https://t.me/tonkeeper_supportbot. They will be able to assist you.
Rosemary Mann-Effiong
I just downloaded the app last night and I tried backing up my recovery phrase but after entering the 3 numbers to confirm if I have copied and saved it manually. I then click done, but it will just remain there on the same page. It won't go beyond there. Am just tired. Please do something about it. Thank you.
73 people found this review helpful
TON Apps INC.
April 2, 2024
Hello! Thanks for your feedback! Please try completely closing the app and then reopening it. If the problem persists, it would be best to contact our support team https://t.me/tonkeeper_supportbot for further assistance.
Kayne Higgison
I purchased ton through moonpay in this app, and it gave me usdt. Then I try to swap in to ton coin an I don't have enough for fees so I thought ok I'll just send the usdt to another wallet but it won't accept any usdt addresses from trust wallet,binace,meta musk, an much more wallets I tried sending to an I don't even have a promo number to charge the battery very frustrating considering its alot of money I have just sitting ther but can't withdraw
10 people found this review helpful
TON Apps INC.
April 26, 2024
Hi,
If Moonpay provided USDT instead of Toncoin, please contact their support.
It seems you've purchased USDT on the TON network. To swap it via Ston.fi in Tonkeeper, you'll need Toncoins for the fee. Alternatively, you can activate Battery by sending 10 USDT (TON) or more to battery.ton
Note, USDT (TON) can only be sent to a TON network address.