Thomson Reuters Authenticator

Thomson Reuters

About this app

This app only intended for use with applicable software from Thomson Reuters. It is not intended for use with non-Thomson Reuters software.

Whether using this app to access Thomson Reuters software for work or personal use, multi-factor authentication adds an extra layer of protection to your data, wherever your software or data are stored. The easy-to-use design makes it simple.

If you’ve enabled multi-factor authentication for any of your Thomson Reuters software, logging in to that software will trigger the Authenticator app to notify you on your device. Simply press approve (or use your fingerprint) to complete the sign-on process, or press deny if you’re not trying to access the software at the time.

Software that works with Thomson Reuters Authenticator allows you to authenticate on three levels:
1) Something you KNOW (your login and password)
2) Something you HAVE (your mobile device with the Thomson Reuters Authenticator app)
3) Something you ARE (your fingerprint, if your device has fingerprint enabled)

Features include:
• Automatic setup via QR code
• Support for multiple accounts
• Generate verification codes without a data connection

Ratings and reviews

Extraordinarily frustrating to use. The directions go along plausibly for the first 80% of the set up. Then they ask you to scan a QR code but fail to tell you where that might be found. When you stumble upon it, there's yet another problem. They send a digital security code but no instructions where it is to be transcribed. Then you can't turn off the app! LOL it just keeps scrolling along. Even the accountant didn't know how it worked. Frustrating app. Seriously user unfriendly.

This would be a great app if you didn't have to contact support to reinstall it because you reset your phone. It wants to pair the phone by scanning a QR code from your account that you can't get into unless you enter the code it sent which you no longer can access. Kind of funny in a way, but definitely frustrating. I could understand if it was a new phone number. Please revisit how you implement security as I believe this needs to be looked at again. Thanks.

No backup file was ever created in my Google drive, though I followed the steps to create one. Of course this was unknown to me until I bought a new phone and tried to restore this terrible app by using the backup that the app said it made, only to be given the message "no backup found". This app makes your account so secure, even you won't be able to get to your information ever again. Absolutely horrible execution of a "security" app.

What's new

Bug fixes and performance enhancements.