Symplast Patient

Symplast

About this app

The Symplast Patient App connects you with your provider and their staff from the convenience of your Android device, giving you the confidence, accessibility and insight you need anytime, anywhere.

•Send secure Instant Chat messages back and forth before and after your visit.
•Access educational videos, images and documents on demand.
•You can even send your own images and videos to the practice.

Take control of your health information while engaging with your provider in a modern way with the revolutionary Symplast Patient App.

Ratings and reviews

Registration was incredibly difficult because the app kept rejecting everything and we had to contact Symplast for support. There is no password recovery flow for clients. The app logs you out every time the app is closed. There are no app settings available. No biometric login. Unable to upload more than one photo at a time. This is one of the worst apps I have ever used.

I can't even use the app because everytime I try to enter the code sent to me it says, "error occurred". The provider tried three different times, and then they logged in for me and set up a password. Well when I went to log in by clicking, "Already set up", it gives the message, "contact provider for a new code". I then reached out to symplast and they emailed asking when they could call, I said literally anytime today. I haven't heard anything since.

I had registration issues, maybe the same as complained of previously or maybe not. I heard from customer support that you're making changes to the app. I don't know what the earlier version was like, but it almost had to have been better than this one. You obviously have not applied mobile app testing protocols or adhered to any best practices in that regard. And that should have been done before you put the new version on Google Play. Have your editor search for "bellow" and change it to "below." You may be a startup, but you put yourself in the big-boy arena. Remember: You only get one chance to make a first impression.Good luck!