Neil Braun
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Update: the reason, I think, so many can't use this is that they have their wifi set to public, this makes them more secure but causes this app to be unable to see their computer. While editing ones firewall could fix this it's not something for the average user to do, editing firewall settings is for the experienced and can lead to all sorts of problems.
12 people found this review helpful
Skylum Software
July 5, 2022
Hi Neil - We suggest adding Luminar Neo to the list of your antivirus and firewall exceptions. If the issue remains, please report it to our support team at support@skylum.com. We're always looking to help our users.
Kelly Pennington
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I've tried to connect multiple times using the app and scanning QR code from Luminar Neo on my desktop. I am connected to the same wifi network and it NEVER connects!!! Waste of space on my phone!!! 🤬 Every single user seems to be experiencing this same issue. Why not fix the bugs in the app and not make every single person reach out individually.
26 people found this review helpful
Skylum Software
March 26, 2022
I apologize for the frustrating experience you had with our app. Let me assure you that our developers are working on the performance improvements. The reason why we ask each user to reach us individually is because everyone has their own setup and each might need own solution. I encourage you to reach us via support@skylum.com, so we can help
Daz Gam
Not easy to set up, a long way to go before plug and play ease of use. Also luminar neo pc version is average, constantly crashes and freezes. Great results when I can get it to work. Hate the thought of having to go back to LR but not looking good. I think this company and software will be a top performer in the years to come. Just not there yet.
5 people found this review helpful
Skylum Software
September 18, 2023
Hi! We are sorry to hear that you have encountered issues with our app and would like to help you resolve them. Please reach out to our support team at https://skylum.com/support/contact, so that we can investigate your case and provide you with proper assistance.