I find it glitchy. It won't let me post reviews. I will press "next" when submitting and it just looks like it's going to load another page and then stays on the same page. Otherwise, it's well designed. It's nice to be able to access the products via an app and the ability to see what lipstick and other make up looks like on your face in real time is pretty cool! (I'm on a Samsung Galaxy S7).
Ever since I downloaded this app, I never use the Sephora online version anymore!! It is so easy to use and amazing! The loves list helps keep track of my wish list items easily. There is an awesome forum to chat with other people and they have a live! Hat so if you want to if that foundation really works well with oily skin, ask away and you will immediately get answers from anyone who is also looking in the chat!! I never have any issues, it runs smoothly and fast!!
They get 1 star for having a neat forum and community and for allowing you to try on makeup digitally in the app but that's all it's good for. Don't even try to buy anything through the app! They will sell you things that are out of stock, tell you the shipping is 3 days then after you order tell you it's 3 weeks, the customer help takes days to get back to you and refund your money. Save yourself the stress.
Decided to try the app for roughly over a month now or so & I have mixed feelings about it. I have been a loyal Sephora customer for years & been a Rouge member for quite some time. Im quite well versed with their brand selections & what i personally like. I find that the app does have cool perks like the virtual artist, demos etc. But at the same time, there are instances where it froze on me or took longer to load certain pages..or shade ranges are not in order as compared to the website..or some items are oddly not available on here but is on the website. I like It, but there's definitely room for improvement before I'd dare say I love it.
Tough to navigate. Love Sephora but NONE of the foundations or concealers are listed in ascending shade order. WHY?? It seems common sense to list things in order, but on the app they are just all tossed in random order and I constantly have to Google swatches to figure out which is the lightest. Overall the rest of the app can be weird to navigate too.
I ordered a bunch of things on the 7th and it shipped out the 8th which was really fast because it said that due to my heavy load of items, the shipment would be delayed by a few days. The package came on the 9th with everything in it in perfect condition. I'm very pleased!!!
Fixed various bugs and issues.