AirDroid Remote Support

SAND STUDIO

About this app

AirDroid Remote Support is an efficient solution for remote support and lightweight management.
You can provide remote assistance in an intuitive way with real-time screen sharing, voice call, text message, tutorial gesture, AR camera, etc. Unattended devices in large numbers are also supported. In addition, an intelligent remote monitoring and management solution is provided.

Key Features:
Remote Control: Directly control the remote device during the help session.
Unattended Mode: Allow organizations to troubleshoot unattended devices.
Black Screen Mode: Hide the screen image of the remote device and display maintenance hints to keep the session private.
Real-time Screen Sharing: Share screen with your supporter to see the issue together. Pause anytime to protect privacy and data security.
Live Chat: Discuss complex problem with voice call, can also sent voice and text messages.
File Transfer: Able to send any required files through the chat window to give fast support.
AR Camera & 3D Markers: Allows you to see through the remote device camera and place 3D markers onto real-world objects.
Tutorial Gesture: Display on-screen gestures on the remote device and guide the on-site personnel to complete operations.
Permission & Device Management: Assign roles and permissions for support team members, monitor the status of devices on a list, and manage device groups.
Security & Privacy: Secure remote access with 256-bit AES and dynamic 9-digit codes. Disable or enforce functions to enhance security.

Quick Guide:
Business User:
1. Visit the official website (https://www.airdroid.com/remote-support-software/) and apply for a free trial.
2. Install AirDroid Business on the the supporter's Windows, macOS or mobile device where you wish to provide remote support.
3. Install AirDroid Remote Support on the supportee's mobile or Windows devices.
4. Initiate a support session with a 9-digit code or from the Device List.
Personal user:
1. Install AirMirror on the supporter's mobile device.
2. Install AirDroid Remote Support on the supportee's mobile device.
3. Get the 9-digit code showing in AirDroid Remote Support app.
4. Enter the 9-digital code in AirMirror and start your help session.

Ratings and reviews

Used a few similar applications, this one by far is the easiest to use. Quick to connect with very low downtime. I have a support team of about 15 people, each with over a dozen clients. We need to have a fast operation and with very little room for errors. we are growing fast, and we need something that can scale with us. Pros: Disconnection is low Pricing is very competitive After-sales support is reliable Cons: Sometimes hard for non-tech customers to install, maybe a web version if possible.

10 minutes of screenshare without any remote control is just as painful as trying to tell them how to do it over the phone. Trial is useless. If i could see how well it works i would buy it (assuming it works) because there are problems that take more than 10 minutes to fix. But im not going to throw money at something without any proof that its functional. Waste of time EDIT: quality software and services ARE worth paying for. Without even a 1time remote access trial, no proof of quality, tho.

When its installed the person has to click on many notifications on the phone in order for it to be remote controlled by other person. Whats the point of it? If the person who needs help knows how to click on notifications and other options then why does he need support. I still prefer teamviewer as it do not show any notification. Install and give the onscreen number to the other person and thats it. Hope you understand the meaning of remote support.

What's new

2023/12/01 v1.1.2.0

1. Improved device compatibility with Android 14.
2. Other minor improvements and bug fixes.