Rachel Greyson
Sluggish app, but it does work. It was fast enough when I was selecting my initial order, but when I pick substitutions, it took a while for it to recognize when I touched the screen, I was able to make my selections - had to re-select a couple things, slowness caused some mis-clicks, but I fixed them. I am using a Oneplus Nord N20 if that helps. As far as I could tell, everything that is normally available in store was on the app, and I was able to order everything I wanted :)
Runerra Technologies Inc.
May 3, 2024
Thank you for your kind feedback. Please update your app to the latest version when you see an option. Please share more details with us via email support@gobuncha.com, it would help us investigate further.
Brandi Zinnel
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I love the idea, it seems to be less wasteful and cheaper than services like Instacart, Walmart+, etc delivery. My shoppers always did great and the driver always dropped it in an easy location at the front of my apartment complex, 5 stars. The main issue I have is the bags left behind. Apts can't have their bags picked up for reuse - I thought if I just set it out the driver would take it. Instead a new full one was placed on the one I put back out. It seems wasteful to me.
Runerra Technologies Inc.
May 9, 2024
Thank you so much for your review, Brandi. We appreciate you and are delighted that you are happy with our service.
Charlotte H
The app works well but I've had issues with shoppers not paying attention to requests, particularly around the substitution of organic items with generic. There is the option to select "do not substitute" or even leave a message for the shopper (both of which I do), but 4/5 deliveries so far have been incorrect in some way. The customer service team (including Ruby and Shruti) do credit me for the incorrect items, but it's frustrating to have to contact them over and over with the same issue.
Runerra Technologies Inc.
February 28, 2024
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced. Your feedback is valuable to us, and we deeply regret falling short of your expectations. We are committed to addressing and resolving the issues you encountered, and we appreciate your patience and understanding.