OptumRx

Optum Inc.

About this app

The OptumRx mobile app helps members manage pharmacy benefits without walking into a pharmacy. Compare drug prices, view all your medications, and transfer eligible medications to home delivery. Users can also refill their home delivery prescriptions, check order status, set up automatic refills, and more.
Other features include:
• View member ID card
• Resolve home delivery order holds
• Manage account information

Search, compare and save.
With our easy-to-use tools, you'll get the info you need to find the right drug and pricing options for you.

Send medications right to your home.
You may be eligible for the convenience of Home Delivery, avoiding trips to the pharmacy to pick up your medications.

Manage your Medicine Cabinet anywhere.
Easily manage your medications and orders on any device- whether at home or on the go.

Our Promises
There are some things in life we depend on. Medication is often one of them.
We promise to deliver simple ways to get the medication you need.

• Affordability
We help you find the medications you need at the lowest price available to you.

• Accessibility
Everything we do centers on getting you the medication you need, when you need it, your way.

• Advocacy
We'll be here to guide you any time you need us with compassionate care and a simple experience.

Ratings and reviews

this app is super helpful managing my meds. I get reminders to take my meds and reminders of when I can refil my meds that aren't able to be refilled. I would give it 5 stars, but the whole prescription process is so clumsy in general. not optums fault, but even with the ones that can't be on auto refill, I feel like they could still send the request without me having to push the button, etc. lifes still better than without the app, so 4 stars!!

The app is difficult to navigate when you want to do anything other than view your previous orders or order status. The app doesn't allow you to change account information. If there is a problem with an order, there is no way to address it through the app. You have to call the company, and they employ a call center (in East Asia), whose attendents (or "advocates") aren't equipped with the skills or tools necessary to resolve anything but the most basic issues. I have to call for each Rx I get.

2 stars because of poor navigation design. It is counterintuitive to make a payment. I get emails that I have a balance due, go to the app, and it's like trying to solve a jigsaw puzzle to pay my balance. I just spent several minutes looking through the screens trying to pay the balance, and gave up. I've never seen an app where it's this convoluted to pay your bill. It should be the first, most conspicuous, most obvious button you see on the screen. Why is the navigation so counterintuitive?

What's new

Minor bug fix for improving stability