Clay WIlliams
App doesn't work correctly. Just installed the app, when I start the app I see three slides, when I swipe to the last slide there's a sign in screen. After entering user ID and password I get a white screen, with only Zoom controls showing. At one point I was able to zoom out and scroll to the top, where I saw a message like: "SOAPEN:CLIENTINVALIDREQ". I closed the app and tried again, same. I have Samsung Galaxy S10+ w/ Android 10 on Sprint/T-Mobile.
14 people found this review helpful
Jason Uehling
A very low quality app considering the money we pay for MDVIP. Currently broken. Forced me to login again, but then gives me a blank white screen after entering user/pass. When it did work, trying to type a message to my doctor is frustrating. If the keyboard isn't covering the text box, then the text is scrolling off the screen so you can't see what you typed without scrolling the cursor back periodically. Oh, and it defaults to all lowercase letters when starting sentences. Minor nitpicks but I've never seen another Android app do this. Pixel 3, btw, so I'm not on an old version of Android.
21 people found this review helpful
MDVIP, LLC
August 31, 2020
Mr. Uehling, thanks for your feedback. We appreciate it. We are looking into the issue and, will get back to you when we have it fixed.
A Google user
Terrible. Sometimes when I sign on I get no menu options, just states my name and profile but I can't do any functions. Other times I get a menu, eg nutrition ,but it will not download meal plans.(I have no problem with downloading other documents). Also could not open exercises. Then whole program froze, said mdvip is not responding and closed. This app is very frustrating to try to use and is inconsistent in performance!
2 people found this review helpful
MDVIP, LLC
January 22, 2020
Hi Maureen, it sounds like you are attempting to access the MDVIP Connect website through your mobile device and not the app as functions such as Nutrition and MDVIP Workouts are not available in the app. Please feel free to contact our Member Services department toll-free at 1-877-886-1411, Monday - Friday from 8:00 am to 10:00 pm Eastern Time.