A Google user
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when it works, its nice. id love google assistant integration, but no. more importantly, there sometimes simply is no connecting to Linear, which means no smart features. no way to predict when it does or doesnt work. no in app help to diagnose problems with connectivity, or known down time. REVISED - found how to integrate into google assistant - i'm happier. Still room for improvement overall, but worthy of lifting up from 3 to 4 stars.
4 people found this review helpful
GTO Access Systems, LLC
February 26, 2019
Hello Paul,
We appreciate your input. Our team has resolved many issues regarding user connectivity. You should now be able to log in and resume door operations.
Additionally, we do offer google assistant support. Using your GoogleHome application, search and install the "Linear Garage" action and sign-in using the same credentials.
A Google user
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Some manufacturers of excellent products overlook the fact that the primary customer interface is now with their app. A bad interface ruins the experience and in time the app product reviews will make the quality of the opener/operator irrelevant. UPDATE: The app is now stable and working about as expected. It was a frustrating first two weeks! I disabled the geolocation feature at about that time, a cool but unimportant feature for us.
2 people found this review helpful
GTO Access Systems, LLC
March 21, 2019
Hello Doug,
We are glad to hear that the application is now working for you. For best results using Geolocation and automatic events, ensure that you allow all permissions for Linear Pro.
Additionally, if you would like any immediate assistance with your Linear device, please reach out to us directly at 1-800-543-1236.
Thank you!
G Mo
I have used the app with a single device for years with no issues. I added a 2nd device and now the app does not work. I get a white screen with the Linear logo. That's it. Reinstalling the app does not resolve it. Customer service says there is nothing wrong with the app and it must be my device. No, it worked perfectly until I added a 2nd device, and my other apps are working fine. Others are reporting the same issue. Please help.
3 people found this review helpful