Nooruddin Gheewala
What a POS app ... Standing next to the charger and it never finds it. I also went 4, 6, 8 feet from it and it never connects. It has been like this since installing the app.
General Motors (GM)
April 9, 2024
This certainly is not the experience we want you to have. When you can, please send us an email with more details to socialmedia@gm.com and “ATTN: Ultium PowerUP/Nooruddin Gheewala” in the subject line. We would like to look into things further with you. ~Samantha
Michael Adams
This app rejected my router password when trying to put my GM brand EVSE on my network. Why do I think this application password issue is a bad one. First, no documentation on password rules or length. Second, the password error message "incorrect password" was not because I entered the wrong password. The app rejected my password due to it password rules or length. Third, this app will force some customers to change their router password to meet the requirements of this app. Bad situation
General Motors (GM)
September 25, 2023
Thanks for your review, Michael. We appreciate your feedback and have documented your sentiments for further review. If you have any additional questions or concerns, please feel free to email us at socialmedia@gm.com. ~Jacob
Michael Dawson
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Charger stopped working. Customer support is not able to assist because they can't connect to the WiFi. 1/5 update: emailed the support team. In your message, no reply. No update on service ticket either.
General Motors (GM)
January 5, 2024
This is certainly not the experience we want you to have with the app, Michael. When you can, please send us an email with more details to socialmedia@gm.com and “ATTN: Ultium PowerUP/Michael Dawson” in the subject line. We would like to look into things further with you. ~Yaritza