eric elliott
I've had nothing but trouble since I've installed the eld. It almost always disconnects from the truck. I can never accept or reject my unidentified miles which makes it impossible to certify my logs. When I call for help I get little to none to fix my issue. I wish I could just turn in this equipment and terminate my existing contract that I didn't know I was on. I will not renew.
Verizon Connect
April 26, 2024
Thanks for taking time to share your experience. The information on this page might help https://tinyurl.com/5n6crv2m but if not please contact our driver support team on 844-307-2867 or logbooksupport@verizonconnect.com let's see what we can do for you. Paul, Product Team
A Google user
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I have had to completely replace the entire system twice. Instead of asking for the old system back they say "throw it away". Which goes a long way in explaining what Verizon thinks of their own system. I do like some of their advice, as "just pull off the road" when you are on a two lane road, or to "put it into inspection" before going through a scale so they law enforcement can't see the big VIOLATION error on your screen. But the all time best was an unassigned mileage of 288 miles in less than 2 minutes of driving. They really need a zero or even less than zero rating.
37 people found this review helpful
A Google user
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Very poor app. Customer service even admitted to me that the app was tossed together and not tested before it was launched. Very glitchy and the default team refuses to fix the problems. Constantly overrides the driver when if comes to changing duty status (forces you onto on-duty when you stop driving and forces you to wait several minutes before allowing you to select off-duty or sleeper-berth). Extremely difficult to read the screen during the day due to the dark blue on black color scheme (tech support insists it's a brightness setting issue, it doesn't matter how bright it is dry during the day I can barely read it). Tactile response is very slow to non existent, constantly have to mash the screen to get any response from the app. Editing duty status is cumbersome and difficult on a good day. Development team does not address any issues you bring up and reach update adds new problems. If I wasn't forced to use this app by my company, I would never use it.
3 people found this review helpful
Verizon Connect
October 10, 2018
Thank you for the feedback, we would like to set up some time to discuss what we can do to improve your experience. Please reach out to Logbook@verizonconnect.com at your convenience.