Kre8iviT27
I opened an account through a referral link a few days ago. I was supposed to receive the $30cash back after spending $30+ through the app, but it was never added to my account. For days, II've been trying to connect with a person to help with this issue, but the customer service seems automated. It keeps repeating the same requests. I oblige. Then it tells me that I was credited. I can't get any answers. The customer service phone number online just tells you to get help through the app.
39 people found this review helpful
Rakuten Rewards
April 2, 2024
While we no longer offer phone support to our Members, our team is here 24 hours a day/7 days a week over email. Please feel to reach out to us at socialhelp@rakuten.com so we can help you out.
Jayne Yang
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Update: I have done what has been suggested several times and still an issue. In addition, while shopping on certain stores, especially Nike, majority of the items I want to look at do not load and show an error message. It doesn't happen when I look at the item on Nike app or browser so I know it's an app issue. I'm not sure what's changed but the app runs incredibly slow.
102 people found this review helpful
Rakuten Rewards
February 15, 2024
We are sorry you are having this experience with our app. We are happy to look into this further. Please email us at socialhelp@rakuten.com. We are here to help!
C K
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App was working great before with Woot! Now when I select the pay button to complete my purchase, nothing happens and I have to exit Rakuten in order to pay:( Update: The app isn't allowing me to view my account info. I keep getting the message "we are unable to authenticate your account" message." Very frustrating as I use this app a lot for shopping.
13 people found this review helpful
Rakuten Rewards
April 19, 2024
We're sorry to hear you've had this experience with us. Most issues can be resolved by making sure your device is up to date and uninstalling and reinstalling the app. If these issues continue, please email us at socialhelp@rakuten.com and our team will assist.