Bob Dobbalina
- Flag inappropriate
- Show review history
WASTE OF TIME AND MONEY! Paid for lounge pass in the app. When the lounge agent scanned the app it said my account was inactive so I couldn't enter the lounge, even though it clearly was active. Called Dragon pass, but impossible to speak to someone who spoke good enough English to understand, I gave up after 4 calls. So I filled in the online enquiry form as directed to request a refund, a week later, still no response. I've now started a chargeback with Amex. Won't be using Dragonpass again.
18 people found this review helpful
A Google user
- Flag inappropriate
- Show review history
They send the card, with its magic 16-digit number, and tell you to use the app. So you try to activate the app using the magic number and your activation code. Wait! They didn't send the code; you have to get it sent by email. Wait! They don't have your email; you'll have to use the app... Oh. I thought this sort of stupidity was dying out but no, Trump & Brexit & DragonPass prove otherwise.
38 people found this review helpful
A Google user
I haven't got past the sign up point yet so the rest of the app may be okay however, I need to access email to see verification code but as soon as I swap to another app Dragonpass closes. Users of this app are forced to own or have access to more than one device just to sign up. I'm lucky that I do but users should never be forced in this way. You need to look at your UX development team and ask why they have overlooked this issue.
47 people found this review helpful