Cytracom Mobile

Cytracom

About this app

Bring your business line with you, wherever you are! Cytracom Mobile brings the power of our cloud-based UCaaS communication platform to your Android. Simply log in with your Cytracom account credentials and start connecting.

TAKE CONTROL OF YOUR PHONE CALLS
- Make and receive business calls from your personal device.
- Seamlessly merge, split, and transfer calls to keep your communication efficient - even on the go.

CONNECT FASTER WITH BUSINESS MESSAGING
- Connect with people in their favorite way - through text - all from your business line.
- Collaborate with teammates using Rooms and Direct Messages.

SHARED INBOXES: ONE VOICE. ONE THREAD.
- Now, customers can reach you through a single business line while your team joins forces behind the scenes.
- Collaborate privately with internal messages and mentions.
- Know which internal team members are active, and when they are viewing or responding to a Shared Inbox.
- Priority tags help you prioritize your client conversations.

CHECK VOICEMAIL AT A GLANCE
- Read your voicemails on the go with Voicemail Transcription.
- Listen to voice messages and manage your voice mailbox from anywhere.

New to Cytracom? Cytracom is a UCaaS provider focused on meeting the needs of the small-to-medium business landscape with advanced communication solutions. Check out https://www.cytracom.com/partners/locate-a-partner to find a partner. Looking to partner and sell Cytracom? Check out https://www.cytracom.com/partners/partner-program to get in touch.

Ratings and reviews

Unable to pick up calls the majority of the time. Other times calls get stuck andy phone vibrates randomly until I do a hard restart. Cytracom is NOT remote or out of office work friendly. Avoid if you need this for anything other than to make calls from a hardwired phone. Everything else - including fax/text, can be done better by someone else.

Poor UI, poor instructions. For example, to adjust how to change your ring sequence between desk phone, web, or mobile phone, you select on Call Strategy. That would be more intuitive if it were called Ring Strategy. It the promts you to select the order in which you would like the three options to ring, e.g. Web, Desk Phone, Mobile. One of the other options is Both Simultaneously" How can you select "BOTH" when you have three options to choose from. This is just one example, there are more...

This app is great when it works, but it has a host of performance problems that make using it a nightmare. The app does not ring when the app isn't in the front. The app does not ring after you switch screens (and back to the app again) and requires a force stop and restart to get it to ring again. The app does not run in the background while other apps are in use (so you must use your mobile device for this app and do nothing else with it). Device is an LG V20.

What's new

With this release, we added a link to Cytracom’s release notes in the menu. We also added a permission request which will alleviate the issues where the Cytracom app would audibly ring while on a cellular call.