Co-operative Bank BusinessHelp

The Co-operative Bank UK

About this app

With The Co-operative Bank Business Help secure messaging app, you can send
messages to our dedicated customer support advisors wherever and whenever it
suits you.
Because messages are encrypted and private you can send confidential information,
ask any question so you can get the right help for your business banking questions.
You will identify yourself the first time you use the app or if you change device or
PIN. This could include being asked to scan an identity document and undertake a
facial recognition check.

Key features

 Get help with your business banking queries
 Chat with our dedicated customer support advisors
 Send/Receive messages, photos, videos, files to get help with business
banking wherever and whenever it suits you

Who's it for?

The Co-operative Bank Business Help app is for Co-operative Bank business
banking customers. 

What can I do?

You can use the app for help with your servicing queries including:

 online banking support
 security tokens set ups
 card queries
 transaction queries

Ratings and reviews

So we need a shoddy second app to help us use the shoddy first app? Why not combine the two shoddy apps into one big shoddy app? Or better still, fix the first one so a second one isn't needed. Again, this is amateur hour from a bunch of chancers that have no idea what a banking customer wants in 2023. I've advised this on the recurring questionaire I have to click through to use your service. Have a look at how Tide, Revolut, Starling, Monza do things - copy them to the letter.

Dreadful app, not clear my questions would be answered and it slows to a crawl if I type in more than 100 words, bad enough that Android thinks the app has crashed. Just as dreadful as everything to do with the bank.

Much better than Web based online banking but seems to only allow access to one account. I have three accounts for three organisations, with three fobs, but can't use this app for them all - I have to choose one...

What's new

This includes some minor enhancements and fixes. Get ready for more good stuff, heading your way soon.