Ashley Gil
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App is low quality. It lags and is just not esthetically pleasing to the eye. I used to have regence BCBS and their app was great. It was modern. Simple and easy to use without the lag and it had biometric login! They need to add biometrics login because having to put in a password every time is ridiculous. Also the app is just not simple enough. People like simplicity. They like to be able to have the app tell them right in front of their face their benefits and how much their at in OOP $$
1 person found this review helpful
JEFF LOTTE
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Just installed the app yesterday and so far everything I do is an error the first time, second time worked. Where did all of my personal and bank information go when it errored??? Do I change everything that I've accumulated online over the past 25 years or just pray my bank account doesn't get emptied?? It's not the phone......
2 people found this review helpful
Capital Blue Cross
January 3, 2024
Thank you for reaching out. Please contact Member Services at the number on the back of your ID card for support with your secure account.
Lisa Ballard
Spent quite a long time attempting to set up an account. Called tech support and was able to set up account via website site, only to have the app tell me AGAIN that my username and password aren't correct. What a great start to my new health insurance. I'm deleting the app and not wasting another minute on your website either. I'll take my chances on snail mail. 😡
14 people found this review helpful