A Google user
As a spectator using the app to track runners, the biggest flaw is that it absolutely drains the runners batteries. Both people I was following said they had to turn their location permissions off because of how rapidly it was draining their battery. Really poor design considering the planned use, and the UI and user experience both leave a lot to be desired. While it worked it was fairly reliable, but most runners just can't use it long enough in it's current state.
11 people found this review helpful
Neil Petta
App successfully timed my virtual race but would not upload the results (failed to connect) even after trying a few times on LTE and WiFi. Rebooted my phone to see if that would resolve the issue, and results had disappeared from the app. Good thing I had taken a screenshot of the malfunction that included my race time..... Very hard to recommend this app...
1 person found this review helpful
ACTIVE Network, LLC
November 24, 2020
Hi Neil, thank you for taking time to write to us. We wanted to let you know that we were able to identify and fix this issue affecting some participants. We apologize for the inconvenience this caused, but we hope you will give us another shot. Thanks again for the feedback and participating in a virtual race!
Patrick Allard
Like the others, i used it for army ten-miler. It worked great, gave me updates every mile then showed my time at the end. THEN i hit submit results and it completely lost my time, couldn't find it anywhere or even a record that i had done a run. If you use this app make sure you have GPS enabled when the screen is locked and that you take a screen shot when you finish.
3 people found this review helpful
ACTIVE Network, LLC
November 24, 2020
Thank you for your feedback. We were able to solve this issue affecting some devices and have corrected it with our most recent update. We are sorry you had this experience, but we hope you will give us another shot.