GT eToken

Guaranty Trust Bank

About this app

The GT eToken is a mobile application for generating One Time Passwords (OTPs) used in authenticating electronic transactions.

A one-time password (OTP) is a secure and automatically generated string of characters that authenticates the user for login and/or electronic transaction completion.

Electronic transactions include (but may not be limited to) web, internet banking and mobile banking transactions, where you are required to enter a 6-digit token-generated code.

A one-time password (OTP) generated from your GT eToken App can be used as an alternative to or alongside the GTBank hardware token device.

Activating Your GT eToken app:
To activate your GT eToken app, select your customer type and choose your preferred activation method, which can be the use of your Bank card, Hardware Token or by calling contact center to get an authorization code.

Your data ID will be verified to complete the activation.

Using Your GT eToken app:
Once your app is activated, you can create a unique 6-digit Pascode that will be used for subsequent log in to the application and enjoy 24/7 banking.

You can find more information about GT eToken on www.gtbank.com or contact GTCONNECT contact center on 080 2900 2900 or 080 3900 3900.

Note: To avoid your OTP being used by anyone, you absolutely DO NOT DISCLOSE OTP code for anyone

Ratings and reviews

This app was working just find until last weekend December 9th when an update was done and it stopped working. I have contacted GTB severally and have not received any useful explanation as to why this is the case. The option to reactivate it through GT Connect is also not available. GTB is terrible with communicating changes in simple things. It was the same situation when the migrated to the current banking app.

This App is a nightmare. Do not work without internet compared to the older version that is very stable. This App is very unstable. Why force us to use it. I have been deleting files from my phone to see if it would work. Please, give us our hard token. Let me try this version.

I downloaded but I have not been able to activate it for more than three days now. They have refused to send OTP to my registered phone number and my email since then. I went to their branch to give me hardware Token, they said not available. The E-token could not be activated. I traveling next week so I don't really know what to do. I told them in the bank, they said it was network. Gtb, you no try at all. All the numbers online to call could not be reached.

What's new

Security improvements
Bug fixes and enhancements